Refund Policy of Xact+ Accountants

Last updated: May 18, 2024

Overview

At Xact+, we strive to ensure customer satisfaction by delivering high-quality services promptly. Our refund policy is designed to be fair and transparent, providing our customers with a clear understanding of the conditions under which they can request a refund.

Eligibility for Refunds

  1. Processing Timeframe: We typically process orders within 24 hours from the receipt of the order and confirmation of payment.
  2. Refund Request Window: Customers are eligible to request a refund if the request is made before we begin processing the order. Once the processing starts, which will be communicated via an email notification, refunds are no longer available.

How to Request a Refund

  1. Initiate the Request: To request a refund, contact our customer service team via [customer service email/phone] before you receive the email notification indicating that your order processing has begun.
  2. Provide Order Details: Include your order number, the date of purchase, and the reason for the refund request in your communication.

Processing Refunds

  1. Verification: Upon receiving your refund request, we will verify whether the order processing has started.
  2. Approval and Processing: If the refund request is eligible, we will process the refund within 7 business days. The refunded amount will be credited back to the original method of payment.

Non-Refundable Circumstances

  1. Order Processing Initiated: Refunds will not be issued once the order processing has commenced, as indicated by our email notification.
  2. Completed Services: Services that have already been rendered or completed are non-refundable.

Changes to the Refund Policy

Xact+ Accountants reserves the right to amend this refund policy at any time. Changes will be effective immediately upon posting on our website.

Contact Us

If you have any questions regarding our refund policy, please contact us at:

  • Email: info@xactaccountants.co.uk
  • Address: 82A James Carter Road, Suffolk, England, United Kingdom

Thank you for choosing Xact+. We appreciate your business and are committed to providing you with exceptional service.